As part of our Surrey Digital Printing Promise, we offer a 100% guarentee on most of our printing products and review on a case by case basis. Please use the following policies to determine how we handle specific circumstances.
Quality of prints
If you are unsatisfied with your prints, we will ask that you send photos/details to info@surreydigital.com for us to review. Your photos help us troubleshoot defects and are vital for us to provide improved replacements. In the most cases, we will reprint the order at no cost to you.
There is only one requirement for reprint and refunds based on color accuracy: you must order a digital proof for each print to your order. Large projects and booklet orders may be excluded since our internal review process is more critical before production begins.
Damaged shipment
If the shipping carrier damages your prints, we will resend the prints to you. We only ask that you email info@surreydigital.com a picture of the damaged package. Our carriers require this when we file a claim with them.
We also ask that you inform us of damages within 5 business days of receiving your prints. Please inspect your packages as soon as you receive them.
Delayed / Late orders
Sometimes, we run into unforeseen delays that may be inconvenient for you. We try to help customers work with deadlines. Still, we do not issue refunds for items received or shipped past the estimated ship dates or your project deadlines.
If your project requires a deadline, please be sure to provide dates and related information in the instructions area of your order. If we delay your order, we try to send an email notification giving the option to cancel before printing/shipping occurs.
Cancellations
Customers who cancel before production takes place will be issued a refund. If your order is located in the “Graphics” or “In Production” queues, a refund or cancellation is unavailable (a partial refund may be possible).
Refunds
In cases of refunds or cancellations, it may take up to 10 business days for a credit to be issued. For billing-related questions, please feel free to contact us via phone or email.
Returns
We do not accept returns on custom printed orders. If merchandise is defective please email info@surreydigital.com for the next step.
Visit Us
#110 - 7808 132 Street
Surrey, BC V3W 4N1
Open Hours
M-F: 8:00 am - 5:00 pm
Sat/Sun: Closed
We acknowledge that our office is located on the treaty territory of the Tsawwassen First Nations and the unceded territory of the Coast Salish people, specifically the Kwantlen, Katzie, and Semiahmoo First Nations. We also acknowledge the Inuit and Metis Nations peoples who live and work on these territories.
